E-911

Posted on: September 29, 2016

Scotland County Implements Text-to-911

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Laurinburg, NC—September 01, 2016 - The Scotland County Emergency Communications Center is excited to announce the implementation of text-to-911, 911 Telecommunicators in Scotland County can now receive text messages from customers of AT&T, Verizon, Sprint and T-Mobile.

Sending a text to emergency Telecommunicators – by texting 911 – is ideal for certain emergency situations. The technology creates opportunity for those with hearing or speech impairments and allows people in dangerous situations to call for help without being heard.


To text 911 during an emergency, follow these procedures:

  • Enter the numbers “911” in the “To” field;
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed;
  • Push the “Send” button.
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
  • Text in simple words – do not use abbreviations.
  • Keep text messages brief and concise.

Officials say those contacting 911 through texting should be aware of the following:

  • Customers should text emergency operators only when calling 911 is not an option. It can take longer to receive a text message because someone must enter the text, the message then goes through the system, and the Telecommunicator must read the text and then text back. Picking up the phone and calling 9-1-1 is still the most efficient way to reach emergency help. Texting is not always instantaneous, which is critical during a life-threatening emergency.
  • Providing location information and nature of the emergency in the first text message is imperative since emergency communicators may not be able to access the cell phone location or speak with the person who is sending the text. Text abbreviations or slang should never be used so that the intent of the dialogue can be as clear as possible.
  • Customers must be in range of cell towers in Scotland County. If customers are outside or near the edge of the county, the message may not reach the Scotland County 911 Center.
  • Texts sent to 911 have the same 160 character limit as other text messages.
  • The texting function should only be used for emergency situations that require an immediate response from police, fire, or emergency medical services. Non-emergency issues should still be reported by calling the non-emergency line.


Contact Information

For this story and the Scotland County Emergency Communications Center

Contact: Mike Edge, Director

Phone: 910-277-3231

E-mail: medge@scotlandcounty.org

Scotland County Emergency Communication website: http://www.scotlandcounty.org/214/E-911


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