The Scotland County Emergency Communications Center provides 24 hour, 7 day-a-week 9-1-1 access and services to the citizens and user agencies in Scotland County. 9-1-1 services include receiving emergency and non-emergency request for services, dispatching of EMS, fire, law enforcement and rescue squad units, transferring 9-1-1 calls to other county emergency response agencies, monitoring and providing severe weather alerts, serving as a County point of contact for state agencies, and other duties as required. The Communications Center is staffed by 14 full-time trained telecommunicators, each working 12-hour shifts on a rotating basis.
9-1-1 Call Taking
Scotland County Emergency Communications is the Public Safety Answering Point (PSAP) for the County of Scotland. Each county 911 wire line and wireless call comes directly to the Center and is handled according to its location and nature. During the call, the Telecommunicator is required to ascertain the location and nature of the emergency. Other information obtained includes, but is not limited to:
The caller's name, address, and call-back number
The presence of any weapons
Certain information for medical emergencies (life status, medical history, etc.)
Potential hazards at the scene of the emergency
When each 911 call is received, the telephone number and location of the caller is electronically displayed and is verified by the Telecommunicator. This is referred to as the ANI (automatic number identifier) and the ALI (automatic location identifier) information, which is provided to the 911 PSAP from the database of the telecommunication company providing the 911 service. This information is electronically recorded in the PSAP and kept on file for official use only.
Dispatch Services
Dispatch and support services are provided to the following agencies in and around Scotland County.
Scotland County Sheriff's Department
Laurinburg Police Department
Wagram Police Department
Scotland County EMS
Scotland County Rescue
Laurinburg Fire Department
Wagram Fire Department
Laurel Hill Fire Department
Gibson Fire Department
Springhill-Friendship Fire Department
Stewartsville Fire Department
North Carolina Forestry Service
Other Services Agencies:
Scotland County Emergency Management
Scotland County Animal Control Office
Scotland County DSS
Braveheart Medical Transport
In addition, the Scotland County E-911 maintains emergency on-call lists for various city, county, state, and private utility services, as well as other support agencies as needed.
